Privacy Policy

IT Shield (“we”, “our”, “us”) operates the website https://www.itshield.com.au and provides managed IT, cybersecurity, cloud and network services. We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

Contact details such as name, email, phone, company, role, and any information you include in forms or emails.
Business information needed to provide quotes, onboarding, support and billing.
Technical and usage data such as IP address, browser type, pages viewed, referring sites and time zone, collected via cookies and analytics.
Support-related data you provide during remote support or troubleshooting.
Payment references or transaction metadata when applicable. We do not store full card details on our servers.

How we use personal information

To respond to enquiries, provide quotes and deliver services.
To set up and administer accounts, billing and service renewals.
To provide support, maintenance and security monitoring.
To improve our website, services and user experience.
To send service updates or marketing communications. You can opt out at any time.

Cookies and analytics

We use cookies and similar technologies for essential site functions and to understand website usage. You can control non-essential cookies in your browser settings. Some embedded third-party services may place their own cookies.

Sharing and disclosure

We do not sell personal information. We may share limited information with:

Vendors and distributors to license software or ship hardware you request.
Cloud providers we use for hosting, email, analytics and ticketing.
Professional advisers such as accountants and insurers, where required.
Regulators or law enforcement where required by law.

Some providers store data outside Australia. Where practicable, we take reasonable steps to ensure overseas recipients protect personal information to a standard comparable to the APPs.

Security

We use reasonable administrative, technical and physical safeguards to protect personal information against unauthorised access, alteration or disclosure. No method of transmission or storage is completely secure.

Data retention

We keep personal information only as long as necessary for the purposes above and as required by law. When no longer needed, we take reasonable steps to de-identify or securely destroy it.

Your rights

You may request access to, or correction of, your personal information. Contact info@itshield.com.au and we will respond within a reasonable period. If you have a privacy complaint, contact us first so we can investigate. You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied.

Notifiable data breaches

If a data breach is likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme.

Third-party links

Our website may link to third-party sites we do not control. Review their privacy policies before providing personal information.

Changes to this policy

We may update this policy from time to time. The latest version will be posted at https://www.itshield.com.au/privacy-policy.

Contact

For privacy queries, access or correction requests, or complaints, contact:

Email: info@itshield.com.au